Privacy Policy

Mandalay City Hotel takes the issue of safeguarding your privacy very seriously. We have created this Privacy Policy in order to better familiarize you with the information we collect from hotel guests and web site visitors, and the way in which Mandalay City Hotel uses this information to better serve the needs of our guests.

What is Personal Information?

The term "Personal Information" refers to any information that can be used to identify you as an individual. It can include, among other things, your name, address, age, gender, personal financial history and social insurance number.

How is Personal Information Collected?

1. Reviewing Our Web Site

A. Initially Upon Contact With Our Web Site

When you visit our web site, you are initially given a "cookie", and your computer is assigned an ID number. A cookie is a commonly used device that tracks an individual user's preferences, and is capable of enhancing your visit to the site. Cookies allow us to provide a customized experience without the visitor having to remind us of his or her preferences each time she or he visits our site. Our cookies do not contain any personally identifying information. Mandalay City Hotel cookies also do not follow visitors when traveling on the Internet after leaving the Mandalay City Hotel web site.

We also use cookies to collect and maintain aggregate web site data (such as the number of visitors to a particular site), which helps us see which areas are popular with our users and which are not. Among other things, this helps us improve and update the site, based on such data as total number of visitors and pages viewed.

If you do not want to accept cookies, you can block them by adjusting the settings on your Internet browser. Visitors should understand, however, that rejecting cookies will affect your ability to benefit from the conveniences afforded by the use of cookies, and you will not be able to use certain customization features associated with creating a user profile.

Once you have visited our web site and accepted our cookie, your ID number is automatically assigned to your computer whenever you visit our web site. Despite the fact that you remain anonymous until you enter personal information in the web site, the ID number allows us to log your session, so that we may better assist you should you need some individualized service or support. Once you enter personal information on the web site, we associate your ID number with your contact information so we can recognize you on a future visit. We also use it to keep track of information that appears to be of particular interest to you.

B. While Browsing Our Web Site

While in the process of browsing our web site, you also provide us with information that does not reveal your personal identity - what type of destination you're seeking information about, for example. We use this aggregated, anonymous data mainly for editorial purposes, but we do not connect it to any Personal Information, such as your name or address.

While you explore our web site for the information that interests you, you may wish to put in a specific "Information Request" about one of our hotels or resorts, or you may wish to participate in one of our on-line surveys or promotions. To respond to this request or to participate in our various programs, we may ask you for Personal Information, such as your name, zip/postal code, e-mail address, and phone number.

In the event you choose to provide us with this information, we will only use it for the purpose we have specified to you. We will only e-mail you if you want us to, and you can choose a number of alternate methods by which to receive a reply to a request. Your transmittal of your personal data shall constitute your acknowledgment and agreement to the terms and conditions contained in this Privacy Policy. If you are uncomfortable providing this information over the Internet, you can always call our Office for more details.

If you wish, you may also submit your e-mail address in order to be placed on a subscription list or to receive other information. You will be placed on these lists only when you indicate your desire to be included. In deciding whether or not to join such lists, please note that they are only used for internal purposes - we do not sell or rent our lists to anyone. In the event you choose to join one of our lists, you may ask to be removed from the list at any time. Visitors will always have the ability to accept or decline any form of communication from Mandalay City Hotel Hotel.

2. When Making a Reservation

A. When Making a Reservation On Our Web Site

Visitors to Mandalay City Hotel who elect to make reservations online will be required to complete a reservation profile they make a reservation. When you create a reservation profile you will be asked to provide specific Personal Information, including your name, address and contact information, as well as certain guarantee and deposit information to secure your reservation. Your transmittal of your Personal Information shall constitute your acknowledgment and agreement to the terms and conditions contained in this Privacy Policy.

Once your reservation is confirmed, Mandalay City Hotel will be sent all of the reservation information. From this point the information is sent to the hotel in exactly the same way as if you called us directly or if your travel agent made the reservation.

We also occasionally combine information from a number of web visitors in a way that does not identify any user, in order to identify user patterns.

B. When Making a Reservation Through our Worldwide Reservations Offices or Hotels

Reservations can also be made by calling one of the Travel Agents or by contacting the hotel directly. When you make a reservation we may ask you for Personal Information such as your name, address, telephone number and method of payment. We may also obtain from you any room preferences or special requests. Personal Information obtained by a Travel Agent will be sent in a secured communication to the relevant hotel. Confirmation of your reservation will be provided to you, generally by e-mail, directly from the hotel.

3. During your stay at a Hotel or Resort

During your stay, we record your itemized spending to properly assemble your folio, which sets out your room rate and other expenses billed to your room. We also record this information to comply with financial reporting requirements, including those imposed by our auditors and government regulators. Information particular to your stay may also be stored (i.e. health issues, payment difficulties). This stay specific information is stored at the hotel where you stayed and is combined with information from previous visits that you have made to that hotel. We may also collect certain information as required by local laws (e.g. passport number).

In addition, we may retain the content of any document (including comment cards, electronic documents such as e-mails and other similar forms of communication) that you send us before, during or following your stay. This information may be shared with employees of the hotel but will not be shared with any third party.

How do we store this information?

1. At the Hotel or Resort

Hotel goes to great measures to ensure that all Personal Information is kept in a secure location, be it a database or filing cabinet. Furthermore, we take steps to ensure that only designated individuals have access to this information.

2. In Our Guest Reservation System

In order to serve you better we also store certain guest information in our Guest Reservation System, be it a database or filing cabinet.

The stored information may include guest name, address, phone numbers and credit card number. When you make a reservation at another accompanied Hotel of Mandalay City Hotel, this information is sent to that hotel or resort.

We also store other transaction information in Guest Reservation System, including the number of stays you have had at properties managed by Mandalay City Hotel and the number of nights of each stay. We do not share this information with other hotels.

What information is not secure?

It is important to note that any e-mail communication is not secure. This is a risk inherent in the use of e-mail. Please be aware of this when requesting information or sending forms to us by e-mail (for example, from the Contact Us section of our web site). We recommend that you do not include any confidential information (i.e. credit card information) when using e-mail. For your protection, our e-mail responses to you will not include any confidential information.

Finally, Mandalay City Hotel cannot expressly warrant the operation of the reservation web site and/or matters relating to its security once you log on, as it is not our site. To be prudent, please be sure to always close your browsers when you are done using the reservation site. Although the session will terminate after a short period of inactivity, it is best to close your browsers immediately upon completion, since while you are logged on it is easier for someone to attempt to get access to your profile.

If I have created a Guest Profile, how is my Personal Information treated?

If you are invited and elect to create a Guest Profile, on our web site, you will be asked to furnish specific Personal Information. You will also be asked to provide a password for use each time you log-in. Once you have created a Guest Profile, we may add online session data to your Guest Profile on subsequent visits to our website. When you provide information, including revised information to your Guest Profile, we may use the information you provide to update other databases maintained by us.

By completing your Guest Profile you are considered to have provided consent to share your Personal Information within Mandalay City Hotel in accordance with this Privacy Policy.

Why is Personal Information collected?

1. To Provide Superior Customer Service

Personal Information is collected to assist us in making your reservation and providing the services you request at any of our properties, to ensure we meet your needs while you are staying with us and/or to allow us to contact you in relation to matters that arose from your stay with us.

Furthermore, by keeping certain Personal Information on file, such as information regarding guest history and itemized spending, former guests of Mandalay City Hotel have the ability to confirm prior transactions and reconcile statements or invoices.

2. To Keep Our Guests Informed

We may also use this Personal Information to advise you of promotions or to inform you of offers or other information that may be of interest to you. In order to do this, your information may be shared with a third party, including a customer relationship management company and/or a marketing and communications company. These companies are under contract with Mandalay City Hotel and must agree that guest information will never be sold, rented, exchanged or in any way transferred.

If you do not wish to receive information from Mandalay City Hotel Hotels and Resorts you may advise one of our hotels or send an e-mail to officemdycity@myanmar.com.mm

3. For Marketing Research

Finally, we occasionally combine information from a number of guests to better understand trends and expectations of our guests. Where this occurs, all identifiers are removed so that the aggregate information cannot be linked to specific guests.

What information may be exchanged between hotels?

If a guest does not pay the outstanding account on time, or acts in an unlawful manner in regards to payment obligations, this information may be shared among accounting personnel at Mandalay City Hotel Hotel.

What Personal Information may be provided to third parties?

Agents, contractors or third party service providers of Mandalay City Hotel may receive your Personal Information in the course of providing services to Mandalay City Hotel to better serve the needs of our guests. Using contractual or other arrangements, Mandalay City Hotel ensures these parties protect your Personal Information in a manner consistent with the principles articulated in this Privacy Policy.

We will only share Personal Information about you outside Mandalay City Hotel Hotels and Resorts without your consent, where: (a) it is required or authorized by law (for example, in response to a legal subpoena); (b) it is required to provide you with services you have requested in which case you will be considered to have implied your consent (i.e. car rental); (c) if your stay has been paid for by a third party we will provide billing information to the paying party; (d) if you have failed to pay amounts owed to a property.

If Mandalay City Hotel suspects any unlawful activity is taking place, it may investigate and/or report its findings or suspicions to the police or other relevant law enforcement agency.

How do I access my Personal Information?

We understand that you may like to know what Personal Information we hold about you. We are happy to assist you with your request. To protect your Personal Information, however, we require that you prove your identity to us at the time your request is made.

When you make a request in person, we will require you to produce some form of photo identification such as a passport or a driver's license and you will be asked to sign a request form.

Where you make a request by other means, we require the request be made in writing via fax or letter including a copy of a government issued identification and signature. We also require home and business addresses and phone numbers so we can check them with our files and satisfy ourselves as to your identity.

The above information is required to create an audit trail of how the request has been handled. Where a request is made, any correspondence or application may be kept and added to your Personal Information.

Mandalay City Hotel reserves the right to decline access to your Personal information under certain circumstances. Where your Personal Information will not be disclosed, you will be provided with the reasons for this non-disclosure.

How do I revise my Personal Information?

If at any time you wish to update your Personal Information, you can do so by the contacts;
-via e-mail officemdycity@myanmar.com.mm 
-via fax at 952 36146

For How long is my Personal Information retained?

Your Personal Information will be stored for the period of time required by law in the jurisdiction of any hotel holding the information. It may be stored indefinitely by Mandalay City Hotel as long as there is a business purpose for doing so. From time to time we may delete your Personal Information.

How will I know if there are changes to this Policy?

If we decide to change our Privacy Policy, we will post those changes on our web site -(http://www.mandalaycityhotel.com) so you are always aware of how we treat Personal Information. Changes will not apply retroactively to Personal Information for which you have given explicit consent, which was acquired before the change to the Privacy Policy except as may be required by law. If at any point we decide to use Personal Information in a manner different from that stated in this Privacy Policy, we will notify you by letter or e-mail sent to your last known address. If you do not agree with the different way we intend to use Personal Information, you may ask in writing that we not use it in that different way. If you do not object, you will be deemed to have consented to the use of your Personal Information in the changed manner.